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| FAQ |
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| How
does the rental scheme work? |
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It’s
very simple; once you are registered for the scheme and
paid the one off joining fee, you purchase credits which
are then used to rent the books. Your next job is to let
us know what languages
you would like. You receive quarterly statements to
let you know how many books you have had and how many
credits you have used. We let you know when you are running
out of credits. |
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| Is
my book in stock? |
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Whilst we
do carry large stocks, occasionally, for specific titles,
there might be a wait. Natalya our account handler is
on hand to keep track of your order and she will pass
on information of late shipments or delays. |
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| Where
do you get the books? |
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From the outset
we have considered that the most ethical and comprehensive
way to provide foreign language books was to source them
in the country of origin. This has benefits and drawbacks
but on the whole we feel that this is by far the best
way to provide the comprehensive service you demand. Jonathan
is in overall charge of the foreign book buying and would
be happy to answer your queries. We are conscious of our
carbon footprint and we do order books in the most environmentally
friendly way. We order large numbers at once, we ‘piggy
back’ space in containers and we re-use all packing
material where appropriate. Also we avoid ordering just
on speculation; all books transported to Bright have an
end purpose. |
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| How
do I know the bibliographical details of my books? |
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Bright Books
and BDS
have worked together to provide a simple MARC record that
is designed primarily to allow a much quicker turnaround
for Foreign material. This should enable you to get the
books on to your LMS and out to your customers quicker.
We thank BDS for their foresight and patience to make
this happen. |
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| Can
you service our books? |
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Yes; Bright
Books have a full book servicing department (in house)
and we provide full servicing where requested. Our rental
books are serviced and laminated on the inside back and
front covers to allow you to affix the appropriate library
stationery. Don’t worry about cleaning it off, we’ll
do that for you. If you want to check that we have the
correct servicing instructions or have any other questions,
Jo our servicing
manager will be happy to talk to you. |
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| Do
you censor? |
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Not really.
Every library contains stock that some will find offensive
but we are aware that because it is more difficult to
check foreign language books that we need to tread a little
more carefully. We have discussed our needs with our suppliers
and we have pointed out to them that the material is for
general public consumption. If you find (or your customers
find) material that is unsuitable then we will replace
it. |
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| Is
the quality the same as books published in the UK? |
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Mostly. Quality
control is important to us at Bright Books and our servicing
department apply the same rigorous standards throughout
our range. Some of the material we get from some of the
countries with less established publishing and printing
industries can feel and look substandard compared to what
we are used to, but it should still be fit to put on the
library shelves and be robust enough for multiple issues.
If not just let us know. |
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| Do
you only provide English translations? |
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Not at all;
we provide as broad a spectrum of material as possible.
Because we source in the mother countries we know what
is popular and what is being read there. We match this
with the type of materials you ask for. This can be general
library stock, for example the latest John Grisham. |
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| Why
can’t I have Ian Rankin books in Somali? |
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In the UK,
we are used to a vast and sophisticated publishing industry.
Sadly this is not mirrored throughout the world and quite
simply some languages do not have the breadth of material
that we enjoy. In many parts of the world languages exist
in spoken form only or with only dictionaries available. |
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| Who
speaks what? |
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Languages
don’t necessarily respect national borders. We have
a detailed knowledge of who reads what, where. We try
to provide books not only in the appropriate language
but sourced from the correct region. The English language
is a good example. The reader in Kirkcaldy could understand
a book published in Australia about the impact of grass
verge preservation in Kook borough but would she be interested
in it. |
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| Where
is my delivery? |
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The world
is a volatile place and any of you who have tried to get
a parcel delivered at a set time on a set date will know
that this can be a logistical nightmare. However over
the past 12 months our stockholding has increased significantly
and our delivery times have dropped for all but a few
languages. Some of our books, like the people who read
them, come from some of the world’s hotspots. We
have experienced anxious delays in the past when we have
suddenly lost contact with books suppliers in Iran, Beirut
and Nepal. Happily all have re-appeared unharmed. Natalya
is our account handler and she will be happy to trace
your order and give you up to date information. |
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| Can
I get advice? |
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Yes. Over
the years you have asked us the questions and we have
endeavoured to find the answers. Our Foreign Language
team headed by Andrew
Workman will be happy to answer your questions. The
foreign team has been together as a unit for a number
of years now and their capabilities increase all the time.
Of course we have a lot of help from you and your customers
but what we don’t know or are unsure about, we find
out. |
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| I
am interested in the service but can I talk to someone
face to face? |
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Absolutely.
This is a complex area and we are more than happy to come
out to see you. If you are close enough or don’t
mind traveling to Rochdale you are welcome to come and
see us. If you would like a personal visit or would like
to know when and where we are holding events please contact
Managing Director Ken
and we will set something up according to your timetable. |
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